At CaSPA Care, we respect and protect your privacy.

We manage personal and health information in accordance with the Privacy Act 1988 (Cth), the Aged Care Act 2024, and the Aged Care Quality Standards.

We collect and manage personal information to:

• provide high-quality aged care services

• meet our legal and clinical obligations

• ensure the wellbeing, safety and dignity of residents and staff.

We collect information directly from residents, families, staff, and authorised representatives.
This includes personal details such as contact information, health records, care preferences, and emergency contact details.

We only use personal information for purposes directly related to providing care, managing operations, or meeting legal requirements.

Information is stored securely and protected against unauthorised access, misuse or disclosure.

If you’re concerned about how we’ve handled your personal information, please contact our Privacy Officer:

Privacy Officer – CaSPA Care
📧 privacy@caspacare.org.au
📞 (03) 9633 9200

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
📞 1300 363 992
🌐 www.oaic.gov.au/privacy/privacy-complaints

If you would like a copy of our full Privacy Policy, please email info@caspacare.org.au.

If you need this information in another language, large print, or accessible format, please contact us at info@caspacare.org.au or speak to reception.

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